|nr oferty: 80514 / 2018-03-12|
|Service Desk Analyst|
Your new company
For our Client, who is a leading global supplier of systems and components for the automotive industry, located in Bielsko-Biała, we are currently looking for a person interested in the role of Service Desk Analyst.
Your new role
As a Technician IT – Service Desk Analyst you will be responsible for recording and where possible, resolving customer queries and fulfil service requests using various diagnostic tools and interpersonal skills. What is more, owning and progressing incidents and requests with other Technology teams, on the customer’s behalf will also be your duty. You will manage high impact incidents affecting the technology systems and environments. Moreover, the scope of your tasks will include responsibility for answering telephone calls in a polite and timely manner whilst achieving agreed call wait levels (to ensure all calls are logged accurately and categorized correctly with all relevant information being recorded). You will work as part of a 5x24 operation, providing on-call support and onsite support overnight as required, so you must be willing to work unsociable hours on occasion and be prepared to travel between locations as needed.
What you ll need to succeed
In order to be a successful person on this position you need to possess associate’s degree in information technology-related field and also experience working in an IT call center/operations environment. Moreover, ITIL v3 Foundations certification is desirable. We are looking for Candidates with strong written and verbal communication skills in English. Experience in international manufacturing business environment, preferably in the automotive industry and ability to make challenging decisions in a timely fashion across highly complex and multidimensional opportunities are also expected from you. Willingness and ability to travel, as necessary should be your feature as well.
What you ll get in return
Our Client offers professional office environment and the attractive career path, additional benefits and work in an international environment.
What you need to do now
If you re interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
|slaskie, cała Polska, Polska|
|2018-03-12 - 2018-04-25|
Link do oferty: