nr oferty: 77677 / 2018-01-12
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IT Infrastructure L2 Desktop Support Specialist
Umiejętno¶ci komputerowe:
Opis stanowiska:

Key Responsibilities

  • Daily environment health check and pre-shift communication.

  • Incident queue coverage in shift patterns.

  • Clearly document support issues and all steps performed in SNOW ticketing tool.

  • Update cases and communicate with clients on a daily basis or as required until issue is closed.

  • Escalate customer issues through the proper channels.

  • Recognize and prioritize tasks arriving to dedicated queue.

  • Provide all internal clients with a dedicated, positive and efficient service at all times.

  • Be held accountable for measurable objectives including resolution time, case closures, client satisfaction among others.

  • Ensure top quality of data for incidents handled by the team.

  • Provide end-to-end support and ensure that customer support tickets are resolved to client satisfaction.

  • Update cases and communicate with clients on a daily basis or as required until issue is closed.

Your benefits:

  • Employment agreement or B2B contract - it depends on your preferences.

  • Competitive salary, which depends on your skills and qualifications.

  • Remotely trainings with our Specialists from USA.

  • International projects.

  • Regular improving of your current knowledge.

  • Possibility to start cooperation in USA.

  • Private Medical Care.

  • Life Insurance.

  • Sport Card.

Essentials Skills and Qualifications:

  • Fluent written / spoken: German, French, Italian.

  • Fluent written / spoken English.

  • Ability to resolve complex technical problems.

  • Ability to troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients and mobile devices.

  • In-depth and excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.

  • Distributing, installing, updating and uninstalling software applications.

  • Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.

  • Manage cases according to defined severities and case priorities to meet client€™s expectations.

  • Must be dependable and able to work both individually and in a team environment.

  • Must possess strong sense of ownership of client relationships.

  • Highly customer focused with ability to provide consistently excellent customer service and professionalism.

  • Attention to detail and proactive management.

  • Excellent verbal and written communication skills.

  • Strong Teamwork and communication / information sharing.

  • Proven extensive experience of supporting an end user environment.

  • Keen on providing remote support by phone, chat and remote assistance session.

  • Working knowledge of Active Directory and group management.

Miejsce pracy:
Wrocław, dolno¶l±skie, Polska
Oferta ważna:
2018-01-12 - 2018-02-11
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