nr oferty: 96335 / 2018-11-07
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Junior Service Desk Agent with English
Umiejętno¶ci komputerowe:
Opis stanowiska:
Your tasks:

  • Opening, monitoring and updating incidents in our ticketing system

  • Collaboration with our engineers (supporting & troubleshooting)

  • Data validation, analysis and reporting

  • Monitoring the correct timelines (SLA) and ticket flow

  • On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures

  • Maintaining positive relations with our customers

Your benefits:

  • Reliability: a secure job position in an exponentially growing international company

  • Variety: exciting projects and challenges within your own responsibility

  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team

  • Openness: Direct and informal communication even at management level

  • Career Opportunities: Great possibilities for professional, personal and language training

  • Initial Help: buddy programme to help you get started, a welcome pack included

  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members

  • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

Our requirements:

  • Very good English skills (in speaking & writing)

  • MS Office knowledge (especially Excel and Outlook)

  • Very good analytical skills

  • Proactive and flexibility to take over new tasks

  • Openness to gain new knowledge and skills

  • Willingness to work on shifts (6-14; 14-22; 22-6 in 24/5 system)

Would be an asset:

  • Technical background

  • Knowledge of the IT industry

Miejsce pracy:
Wrocław, Bielany Wrocławskie, dolno¶l±skie, Polska
Oferta ważna:
2018-11-07 - 2018-12-07
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