nr oferty: 90883 / 2018-08-08
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User Services Team Leader
Umiejętno¶ci komputerowe:
Opis stanowiska:
As aTeam Leader you will assist the manager in meeting the site metrics and goals by supervising ateam of around 15 to 20 team members. Mostly you will:

  • Oversee and manage amultinational team analyzing web data for aprestigious international company;

  • Identify improvement opportunities in work-flow, team structure, user experience, and suggest solutions;

  • Manage ad-hoc operational projects and process improvement initiatives as per client requirements;

  • Interface effectively with other teams, delivery lead and client teams;

  • Manage the performance of the team and act as the team€™s career counselor;

  • Forecast team output and support scheduling of agents.

What we can offer:

  • Support for your career and competences development €“ learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF;

  • Using foreign language and new technology solutions daily, cooperating with various Clients;

  • CSR activities and rich social life €“ Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming;

  • Full work comfort €“ private medical care, life insurance, access to MyBenefit platform.

What do we expect from you:

  • 2-4 years of work experience & university education;

  • Team leadership experience and proven track record of success in previous work;

  • Fluency in English;

  • Good knowledge of other foreign language(s) will be an asset;

  • Good knowledge of Microsoft Office;

  • Willingness to work rotating shifts across 7- day workweek €“ mornings, evenings & nights, as well as on some public holidays, depending on project needs.

Miejsce pracy:
Warszawa, mazowieckie, Polska
Oferta ważna:
2018-08-08 - 2018-09-07
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