nr oferty: 77563 / 2018-01-11
Strona główna
Praca dla informatyków
Technical Customer Support Agent with French, Italian or Czech
Umiejętno¶ci komputerowe:
Opis stanowiska:
Job Description

As aTechnical Customer Support Specialist you would be responsible for executing your position s responsibilities in alignment with our core values and driving company success through performing the following tasks to the highest standards:


  • Serve as technology liaison between end-users, business departments, and vendors;

  • Daily end-user support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices);

  • Ensure that apositive and professional image of the company is portrayed to customers and vendors at all times;

  • Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;

  • Manage root cause analysis;

  • Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;

  • Aid Call centre in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;

  • Working queries coming through dedicated mailbox as well as internal

What we offer:

  • Full time position on shifts, employment agreement;

  • Excellent package including complex medical care, group insurance, Multisport card, language classes;

  • Highly professional, multicultural environment and high standards of work;

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • Good atmosphere at work and comfortable working environment;

  • Opportunity to participate in social and community projects.


  • Ability to work in shift system;

  • Fluency in oral and written English or Polish;

  • Fluency in French, Italian or Czech;

  • Technical ability;

  • MS Office Proficiency;

  • Excellent Administrational Skills;

  • Be ateam player and able to work on own initiative;

  • Ability to work to set targets and deadlines;

  • Experience in Customer Service (nice to have).

Person Specifications:

  • Advocate for the customer;

  • Ability to build relationships;

  • Collaborate;

  • Drive for Results.

Miejsce pracy:
Warszawa, mazowieckie, Polska
Oferta ważna:
2018-01-11 - 2018-02-10
Nasz partner
Link do oferty:
E-mail kontaktowy:
Telefon kontaktowy:
Osoba kontaktowa: