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nr oferty: 77564 / 2018-01-11
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Technical Customer Support Agent with English
Umiejętno¶ci komputerowe:
Opis stanowiska:

As a Technical Customer Support Specialist you would be responsible for executing your position s responsibilities in alignment with our core values and driving company success through performing the following tasks to the highest standards:



Responsibilities:


  • Serve as technology liaison between end-users, business departments, and vendors;

  • Daily end-user support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices);

  • Ensure that a positive and professional image of the company is portrayed to customers and vendors at all times;

  • Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;

  • Manage root cause analysis;

  • Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;

  • Aid Call centre in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;

  • Working queries coming through dedicated mailbox as well as internal tickets.



Oferujemy:
What we offer:


  • Full time position on shifts, employment agreement;

  • Excellent package including complex medical care, group insurance, Multisport card, language classes;

  • Highly professional, multicultural environment and high standards of work;

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • Good atmosphere at work and comfortable working environment;

  • Opportunity to participate in social and community projects.

Wymagania:
Requirements:


  • Ability to work in shift system 24/7;

  • Fluency in oral and written Polish and English;

  • Technical ability;

  • MS Office Proficiency;

  • Excellent Administrational Skills;

  • Be a team player and able to work on own initiative;

  • Ability to work to set targets and deadlines;

  • Experience in Customer Service (nice to have).


Person Specifications:


  • Advocate for the customer;

  • Ability to build relationships;

  • Collaborate;

  • Drive for Results.

Miejsce pracy:
Warszawa, mazowieckie, Polska
Branża:
Internet/E-Commerce
Oferta ważna:
2018-01-11 - 2018-02-10
¬ródło: praca.pl
Nasz partner Praca.pl
Link do oferty: http://www.praca.pl/senior-java-developer_277683.html
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