nr oferty: 93741 / 2018-10-04
Strona główna
Praca dla informatyków
Senior Service Desk Analyst with English – L2
Umiejętno¶ci komputerowe:
Opis stanowiska:

Goal: to provide support and technical advice to Stanley Black&Decker end users globally.

Work time: 2 shifts: [8:00 to 16:00] and [14:00 to 22:00] (Monday to Friday).

Internal job title is Senior Operations Analyst.


  • Remote IT support for internal end-users located globally (Americas, Europe & Middle East & Africa, Asia & Pacific)

  • Resolving level 2 end-user issues or escalate to relevant assignment groups as appropriate

  • Work in a shift system to provide coverage between 8am and 10pm CET

  • Document and work in accordance with standard operating procedures and service level objectives

  • Participation and representation of the Global Service Desk in acquisitions and IT projects

  • Proactively search for potential problems in the environment and participate in their resolution

We offer:

  • Attractive development / training programs (IT & soft skills)

  • An opportunity to further develop your English language skills

  • Equipment: laptop with dual 22€ť monitors

  • New office near Rondo Daszyńskiego, within 10 meters of the underground station

  • Labor law contract

  • Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)


  • Complete fluency in English is essential

  • BSc degree in an Information Technology field

  • At least 3 years of prior experience in an end-user / helpdesk support environment

  • Problem Management experience, incident identification and prevention €“ a must have

  • Excellent knowledge of Windows 7/10 operating systems and administrative tools including registry manager, event viewer, services

  • Experience supporting Microsoft Office 2013/2016 and administering Office 365

  • Good understanding of Active Directory, experience administering user and computer objects

  • Powershell scripting and automation

  • Basic understanding of group policies, logon scripts, DFS

  • Basic understanding of IT Security concepts and best practices

  • Able to interact well with others and possess a clear understanding of customer service and support

  • Excellent troubleshooting and problem-solving ability

  • Able to multitask and prioritise workload

  • Willingness to learn new technologies and processes

Miejsce pracy:
Warszawa, mazowieckie, Polska
Oferta ważna:
2018-10-04 - 2018-11-03
Nasz partner
Link do oferty:
E-mail kontaktowy:
Telefon kontaktowy:
Osoba kontaktowa: