nr oferty: 80501 / 2018-03-08
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Junior Operations and Customer Service Specialist with German
Umiejętno¶ci komputerowe:
Opis stanowiska:
The successful candidate will be responsible for the following:

  • Handling reprocessing on German and English (and Polish) portfolios

  • Answering phone calls in German/English/Polish on a variety of queries related with Rejects team

  • Analyzing and resolving queries by e-mail on first contact or forwarding details to appropriate support area for resolution in German/English/Polish

  • Ability to apply experience and knowledge to new situations, flexibility in decisions;

  • Handling rejects;

  • Pro-actively seeking solutions in terms of redirects and fee refund processes;

  • Supporting team in various ad hoc activities;

  • Using thorough knowledge of products, services, applicable regulations and systems and procedures.

We offer:

  • Full time position, employment agreement;

  • Excellent package including:

    • complex medical care,

    • group insurance,

    • Multisport card,

    • language classes;

  • Highly professional, multicultural environment and high standards of work;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Professional trainings, opportunity to develop career path in organizational structures, support in career planning;

  • Interaction with Clients and Colleagues across the globe;

  • Good atmosphere at work and comfortable working environment;

  • Opportunity to participate in social and community projects.

The successful candidate will have the following:

  • Fluency in German;

  • Good knowledge of English;

  • Desirable skills such as efficiency, accuracy, thoroughness, systematic, punctuality, work under time pressure;

  • Ability to know when to escalate a problem before it becomes critical;

  • Working knowledge of MS Office;

  • Good communication skills;

  • Ability to work on 8-hour shifts (Monday €“ Friday;).

Miejsce pracy:
Warszawa, mazowieckie, Polska
Oferta ważna:
2018-03-08 - 2018-03-24
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