nr oferty: 77415 / 2018-01-11
Strona główna
Praca dla informatyków
Support Engineer/ Service Desk Analyst (IT support with German/French/ Czech/ Spanish)
Umiejętno¶ci komputerowe:
Opis stanowiska:


  • Monitoring infrastructure remotely,

  • Ensuring that assigned infrastructure at the client site is configured, installed, tested and operational.

  • Identifying problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.

  • Providing remote support to clients.

  • Identifying the root cause of incidents and problems.

  • Preparing RCA for business critical incidents and downtime.

  • Following the three-strike rule to monitor resolved tickets.Participating in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement.

  • Performing the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches.

  • Developing detail work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents.

  • Reviewing the recurring or high impact incidents and manage them through problem management process.

  • Submitting change implementation plan with risk assessments and roll-back actions.



  • Great working atmosphere in an international team

  • 5 weeks of vacation

  • Over standard health care

  • Notebook and mobile phone including data tariff per company standards



  • 2+ years experience required in network administration or support

  • Experience supporting clients with any of the following technologies: Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extrem, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA

  • Proficiency in English & any of the following: Spanish / Dutch / German / Czech / French is essential

  • Any certifications in the abovementioned technologies would be helpful

Miejsce pracy:
Praga, , Polska
Oferta ważna:
2018-01-11 - 2018-02-09
Nasz partner
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