nr oferty: 84884 / 2018-05-08
Strona główna
Praca dla informatyków
Knowledge/ Major Incident Analyst (German language)
Umiejętno¶ci komputerowe:
Systemy operacyjne: Unix/Linux,
Opis stanowiska:
Position purpose

The purpose of the role is to act as single point of contact for client in terms of Knowledge Base adjustments, perform incidents analysis and seek possibilities to improve supported processes

Main accountabilities

  • Handling incidents and major incidents according to agreed SLAs and informing contractual partners about major outages

  • Contacting contractual partners in terms of hardware support and problem / incident analysis

  • Act as single point of contact for client in terms of knowledge base changes/adjustments

  • Seek for new possibilities to improve supported processes

What we offer

  • You will work in multinational, stable company for c.a.100 Blue Chip Clients- known, global brands, supported by6000professionals in30 languages.

  • You will gain space tofulfill your ambitionsand develop your career, opportunity to take part intransition projects. We operate according toLean and Kaizen.

  • You will choose your career path (experts or managers) €“ you will work among professionals (over 900). We will support you to gain knowledge (20000 online trainings and in class) and getcertified(e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part incoaching programs and develop your knowledge inexperts communities.

  • You will work in line with high, international work standards and you will have an opportunity to engage inCSR initiatives.

  • You will be appreciated for your results and professionalism €“ based on clear rules ofpromotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).

  • As a disabled person you will get professional support. We are open to provideassistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

Candidate€™s profile

  • Very good German language skills, both verbal and written

  • Communicative English language skills

  • Strong client committment

  • Self driven, able to cooperate within a team

  • Assertive, able to work under pressure and meet tight deadlines

  • Open for new challenges

An asset would be:

  • Interested in Unix/Linux OS family operating systems

  • Knowledge of ITIL

Miejsce pracy:
Opole, opolskie, Polska
Oferta ważna:
2018-05-08 - 2018-06-06
Nasz partner
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