In collaboration with Service Integration and Management consultants, you will assist clients in the implementation of IT Service Management practices based on Capgemini and industry standards. You will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are compliant, efficient, and effective using the ServiceNow platform.
You€™ll be working in the Application Deliveryteam based in Kraków. We are the experienced team responsible for end to end enterprise application development process using various ITSM technologies (BMC, ServiceNow). We are highly independent, capable in Agile Process and Lean Software Engineering practices.
What we offer
You will work in multinational, stable company for c.a.100 Blue Chip Clients- known, global brands, supported by6000professionals in30 languages
You will gain space tofulfill your ambitionsand develop your career, opportunity to take part intransition projects. We operate according toLean and Kaizen
You will choose your career path (experts or managers) €“ you will work among professionals (over 900). We will support you to gain knowledge (20000 online trainings and in class) and getcertified(e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part incoaching programs and develop your knowledge inexperts communities.
You will work in line with high, international work standards and you will have an opportunity to engage inCSR initiatives.
You will be appreciated for your results and professionalism €“ based on clear rules ofpromotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
As a disabled person you will get professional support. We are open to provideassistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
What will make you special
1+ year Experience in software development.
1+ year Experience in any kind ITSM/CMDB/SELF-SERVICE corporate tools project
Knowledge and work experience on ServiceNow - end user /administrator perspective.
Understanding of Agile based approach to software development (SCRUM experience is a plus).
Strong desire to learn new technology and to gain new skills.
Willingness to develop your future career.
Team work and collaborative approach.
Customer Service mindset.
Ability to work with a remote team.
Ability to communicate well via phone and email (writing skills) and strong attention to detail.
Excellent command of English language.
Readiness for business travel (up to 50% travelling abroad).