nr oferty: 86178 / 2018-05-27
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Service Asset and Configuration Manager
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Job description

In this Role you will be responsible for ADDM L2 support and Waterfall maintenance and reporting.

Shifts working hours:Monday- Friday 8:00 AM-4:00 PM EST (2:00 PM - 10:00 PM Central European Time)

Position purpose

There is an opportunity to become part of SACM Team in Service Management Group. The Team we are currently recruiting for provides SACM service to a cruise lines company, USA.

Main accountabilities

Waterfall responsibilities:

  • weekly data refresh

  • monthly manual data upload and refresh

  • daily ad-hoc data source/tools specific reports directly from Waterfall Database

  • monitor successful completion of SQL jobs/packages

  • coordinate with internal and external teams for data collection


  • ability to modify and/or create SQL jobs/packages

  • review and audit of data to verify completeness/accuracy of data

What we offer

  • You will work in multinational, stable company for c.a.100 Blue Chip Clients- known, global brands, supported by6000professionals in30 languages

  • You will gain space tofulfill your ambitionsand develop your career, opportunity to take part intransition projects. We operate according toLean and Kaizen

  • You will choose your career path (experts or managers) €“ you will work among professionals (over 900). We will support you to gain knowledge (20000 online trainings and in class) and getcertified(e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part incoaching programs and develop your knowledge inexperts communities.

  • You will work in line with high, international work standards and you will have an opportunity to engage inCSR initiatives.

  • You will be appreciated for your results and professionalism €“ based on clear rules ofpromotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)

  • As a disabled person you will get professional support. We are open to provideassistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.

Candidate€™s profile

  • Experienced ADDM specialist - ADDM architect level and strong operational experience is required

  • Experience with SQL queries against databases; SQL scripting skills would be an advantage

  • Understanding of technologies used in large organizations to deliver IT services, specifically datamanagement-wise

  • Able to write reports, conduct meetings and perform investigative work;

  • Understanding of how Business processes are supported by technology;

  • Good analytical skills and attention to detail

  • Flexibility and thinking out of the box

  • Understanding of/experience in Service Management processes and ITIL ( ITIL certificate wouldbe an asset )

  • Experience in/knowledge of ServiceNow tool

  • Fluent English, written and verbal

Miejsce pracy:
Krakow, małopolskie, Polska
Oferta ważna:
2018-05-27 - 2018-06-24
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