nr oferty: 80461 / 2018-03-09
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OTC Operations Manager with English
Umiejętno¶ci komputerowe:
Opis stanowiska:
Job responsibilities

  • Working with the Client Service Manager to ensure both contractual and operational Key Performance Indicators are met;

  • Acting as an escalation point for all AR Helpdesk related issues raised by the client. Ensuring the fast resolution of these issues and also finding ways of preventing them from happening again;

  • Communicating with the client to ensure that the accounts receivable department complies with the latest changes in the procedures;

  • Developing good client relationships;

  • Developing a motivated and energetic team;

  • Actively seeking opportunities for Continuous Improvement initiatives in cooperation with Client Service Manager.

We offer

  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages);

  • Experience with a range of Clients and technology solutions which provides professional relevance

  • Operating according to Lean Six Sigma philosophy;

  • Collaborating and learning from diverse and talented colleagues helps you €śraise your game€ť;

  • Trainings and development tailored to help you achieve your potential;

  • New Joiners Programme including trainings;

  • Opportunity to engage in Corporate Social Responsibility initiatives;

  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others;

  • Social benefit packages including: private medical care, My Benefit, life insurance;

  • Friendly work atmosphere in multicultural environment.

Ideal Candidate Profile

  • 5-7 years relevant experience;

  • Management experience required; working through Team Leads; having a span of control of approx 30-50 people;

  • Previous OTC experience, preferably handling AR Helpdesks portfolios;

  • Competent Microsoft Office user: Excel, Word and Power Point;

  • Fluent English (written and spoken);

  • Strong interpersonal and communication skills to be effective with Accenture management, team members and client;

  • Ability to solve urgent matters and work under pressure;

  • Ability to prioritise and schedule workload;

  • Reliable, active approach striving for process improvement;

  • Responsibility, accuracy;

  • Team player.

Miejsce pracy:
Kraków, małopolskie, Polska
Oferta ważna:
2018-03-09 - 2018-04-02
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