nr oferty: 123628 / 2021-01-12
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IT Specialist with Portuguese
Umiejętno¶ci komputerowe:
Programowanie: CL,
Opis stanowiska:


  • Managing user account across applications running on various platforms like Windows, Active Directory, Exchange

  • To create and administer LAN accounts of the users

  • To create and administer various shared resources e.g. Distribution Lists, Directories

  • To provide permissions to the user as required by them

  • To Standardize the network resources as per the client requirement

  • Ensure that the customer has the appropriate access to the tools to support the business in an efficient way

  • System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping

  • Create E-mail account for the users and administer them

  • Grant permissions on various network resources available to users

  • Creation and administration of Global groups

  • Creation and modification of exchange resources like Distribution Lists, Shared E-mail account,

  • Shared Calendar and Conference Rooms

  • Creation of New Directories as per the customer guidelines and grant permissions on them<

  • Setting up servers as per the client standards and granting permissions on them

  • Perform development and maintenance of knowledge Base for the User Account Maintenance Processes


We offer:

  • Life insurance

  • Private medical health

  • MultiSport Card

  • Clear career path in a growing multinational organization


Technical Requirements

  • Working knowledge of applications running across multiple platforms like Windows, Exchange etc.

  • Understand of ITIL processes

  • Experience in UNIX/Mac environment

  • Working knowledge of Ticketing system for Incident management

  • Defining processes and implementing them as per need.

  • Analytical and Root cause analysis

  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists

  • VPN and remote dial-in users

  • Servers: Windows 2000, Windows 2003, Windows 2008

  • Knowledge of Active Directory, Exchange 2003/2007

  • Windows Operating systems, Mac OS

  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000, OS X

  • Knowledge of ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, SNOW

Soft Skills

  • Good communication and conversation skills (Verbal and Written)

  • Fluent Portuguese and English (min C1), any other European language nice to have

  • Should have a great customer handling skills

  • Able to handle unforeseen situations

  • High level of acceptance

  • Can drive HCL€™s value and its methodology

Other Skills / Experience

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must

  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

  • Ability to learn new information quickly and the willingness to do so at all times

  • Customer Focus

  • Teamwork

  • Technical Expertise

  • Interpersonal Effectiveness

  • Concern for Order and Quality

Years of Experience

  • Total: 3-4 yrs of University education post High school (B.Sc. or Diploma)

  • Relavant: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,

Certification requirements

  • Preffered MCP/MCSE/MCSA

  • ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Education requirements

  • Bachelors / Masters / Equivalent

Miejsce pracy:
Kraków, małopolskie, Polska
Oferta ważna:
2021-01-12 - 2021-01-28
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