nr oferty: 88379 / 2018-06-25
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IT Service Desk Specialist
Umiejętno¶ci komputerowe:
Opis stanowiska:


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Provides technical support and incident management to users of IT systems and peripheral equipment company wide. The ITSD Specialist is responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. The specialist resolves as many IT incidents as appropriate; such first-call resolution minimizes the impact and cost of IT problems to the company and increases personal productivity for customers.

We offer

You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.

You will

  • Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service

  • Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company

  • Follow and understand incident resolution processes with focus on appropriate routing of tickets

  • Meet clearly defined performance metrics

  • Work efficiently in a Team environment

You have

  • Customer focus and exceptional phone etiquette

  • Good communication and listening skills

  • Excellent time management and organizing skills

  • Analytical problem solving abilities

  • Detail oriented

  • Fluency in written and spoken English and Polish

  • Readiness to work afternoon and evening hours with occasional weekend shifts

  • Working knowledge of additional languages would be an asset

Miejsce pracy:
Kraków, małopolskie, Polska
Oferta ważna:
2018-06-25 - 2018-07-25
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