Supporting the infrastructure, application systems, batch schedules; ensuring that processing deadlines and on-line service windows, as detailed in the SLA, are delivered and supported to the highest quality.
Raising and referring service incidents, managing calls through to resolution according to established procedures. Ensuring all work is completed in accordance with Client and procedures.
Carry out tasks by strictly following the documents containing the procedures and operations.
Contacting with technical teams, 3rd parties.
Produce daily reports which are distributed internally and to clients.
First step escalation.
Working Pattern: Shift worker covering 24*7*365.
What we offer
You will work in multinational, stable company for c.a.Ă‚100 Blue Chip Clients- known, global brands, supported byĂ‚6000Ă‚professionals inĂ‚30 languages
You will gain space toĂ‚fulfill your ambitionsand develop your career, opportunity to take part inĂ‚transition projects. We operate according toĂ‚Lean and Kaizen
You will choose your career path (experts or managers) €“ you will work among professionals (over 900). We will support you to gain knowledge (20 000Ă‚online trainings and in class) and getĂ‚certifiedĂ‚(e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part inĂ‚coaching programsĂ‚and develop your knowledge inĂ‚experts communities.
You will work in line with high, international work standards and you will have an opportunity to engage inĂ‚CSR initiatives.
You will be appreciated for your results and professionalism €“ based on clear rules ofĂ‚promotion. Our company applies aĂ‚wide choice of perks(free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
General IT knowledge.
Solid knowledge of operation systems (Windows, Unix/Linux, Network, Virtualization).
Knowledge of network infrastructure, IT principles.
Capacity to adapt & learn.
Good Team player.
Attention to detail.
Ability to manage and collaborate with other teams.
Foreign Languages: Very good English communication skills.