Supporting the infrastructure, application systems, batch schedules; ensuring that processing deadlines and on-line service windows, as detailed in the SLA, are delivered and supported to the highest quality.
Raising and referring service incidents, managing calls through to resolution according to established procedures. Ensuring all work is completed in accordance with Client and procedures.
Carry out tasks by strictly following the documents containing the procedures and operations.
Contacting with technical teams, 3rd parties.
Produce daily reports which are distributed internally and to clients.
First step escalation.
Working Pattern: shift worker covering 24*7*365
What we offer
You will work in multinational, stable company for c.a.100 Blue Chip Clients- known, global brands, supported by6000professionals in30 languages
You will gain space tofulfill your ambitionsand develop your career, opportunity to take part intransition projects. We operate according toLean and Kaizen
You will choose your career path (experts or managers) €“ you will work among professionals (over 900). We will support you to gain knowledge (20000 online trainings and in class) and getcertified(e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part incoaching programs and develop your knowledge inexperts communities.
You will work in line with high, international work standards and you will have an opportunity to engage inCSR initiatives.
You will be appreciated for your results and professionalism €“ based on clear rules ofpromotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
As a disabled person you will get professional support. We are open to provideassistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
General IT knowledge
Solid knowledge of operation systems (Windows, Unix/Linux, Network, Virtulization)
Knowledge of network infrastructure, IT principles
Capacity to adapt & learn
Good team player
Attention to detail
Ability to manage and collaborate with other teams