nr oferty: 79401 / 2018-02-11
Strona główna
Praca dla informatyków
IT Business Partner/IT Service Manager
Umiejętno¶ci komputerowe:
Opis stanowiska:
Job description

GLOBAL IT department delivers IT solutions to the Business as well as supports the Business with their daily operations providing and supporting IT environment. GLOBAL IT department is also responsible for execution of IT projects within the BSv organization.

Service Management is a part of Global IT and is responsible for consulting, continuous process and services optimization, reduction the impact coming from IT changes, managing relationship with all Stakeholders (vendors, Clients, Business, etc.), reporting the key KPI€™s and SLA monitoring.

Position purpose

The primary purpose of this role is to continuously improve relationship between IT and the business community (IT Service Delivery) and to help align IT solutions and services to support business objectives and strategies.

Main accountabilities

  • Maintain relationship between the business and IT service providers

  • Support designing and development of IT services and solutions to effectively support engagements in meeting and exceeding their goals and clients expectations

  • Ensure IT services meet the business needs and are delivered in accordance with agreed business requirements

  • Work with business to develop and support business process improvements through effective IT solutions

  • Define business and user requirements for new systems and system enhancements

  • Support business in dealing with clients in IT related topics

What we offer

  • You will work in multinational, stable company for c.a.100BlueChipClients- known, global brands, supported by6000professionals in30languages.

  • You will gain space tofulfillyourambitionsand develop your career, opportunity to take part intransitionprojects. We operate according toLeanandKaizen philosophy.

  • You will choose your career path (expertsormanagers) €“ you will work among professionals (over900). We will support you to gain knowledge (20000online trainings and in class) and getcertified(e.g. ACCA, Prince2, PMP). You will have the opportunity to take part incoachingprogramsand develop your knowledge inexperts communities.

  • You will work in line with high, international work standards and you will have an opportunity to engage inCSR initiatives.

  • You will be appreciated for your results and professionalism €“ based on clear rules ofpromotion. Our company applies awidechoiceofperks(free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (BusinessParentProgram).

  • As a disabled person you will get professional support. We are open to provideassistivetechnologiesforpeoplewithdiversedisabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.


  • Strong business and customer focus

  • Broad knowledge in IT with focus on service level management

  • Experience in service provision (either managing teams or service providers) €“ 2 years as minimum

  • ITIL knowledge €“ Certificate would be an asset

  • Project Management skills

  • Excellent communication and presentation skills

  • Good time management and ability to track multiple tasks simultaneously

  • Fluent English

Miejsce pracy:
Katowice, ¶l±skie, Polska
Oferta ważna:
2018-02-11 - 2018-03-11
Nasz partner
Link do oferty:
E-mail kontaktowy:
Telefon kontaktowy:
Osoba kontaktowa: