nr oferty: 90929 / 2018-08-09
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Digital Adoption Specialist
Umiejętno¶ci komputerowe:
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Position purpose

The Digital Adoption Specialist primary focus is to drive End Users behaviour in order to achieve proper change or transformation acceptance, educate users and achieve high usage of digital tools in:
1.Self Service Tools: (Virtual Agents, chat bots, Self service tools)
2.Digital transformations (introduction of new systems like O365, Win10, etc€¦)
This is achieved by executing various methods of target group analysis, communication and user engagement techniques e.g. gamification.

The position entails a lot of Client facing work including travel (onsite workshops with the Client etc.)

Main accountabilities

As Digital Adoption Specialist you will be responsible for the following activities:
€˘Driving Adoption / High usage of the automation tools €“ coordination of all communication activities including gamification, newsletters, communication content creation, building and maintaining communication best practices, close interaction with the customer and its communication team
€˘Customer expectations management €“ work closely with the Customer and Transition/Transformation Manager during transition/transformation phase to identify and inform proper audience (Customer management, end users, project team, business representatives) of communication related to products Capgemini introduce for the Customer
€˘Execute existing methods and propose new creative ways of promoting digital tools in Customer€™s environment
€˘Reporting €“ measuring and reporting on results, identifying problem areas and applying corrective actions

What we offer

  • You will work in multinational, stable company for c.a.100 Blue Chip Clients- known, global brands, supported by6000professionals in30 languages

  • You will gain space tofulfill your ambitionsand develop your career, opportunity to take part intransition projects. We operate according toLean and Kaizen

  • You will choose your career path (experts or managers) €“ you will work among professionals (over 900). We will support you to gain knowledge (20000 online trainings and in class) and getcertified(e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part incoaching programs and develop your knowledge inexperts communities

  • You will work in line with high, international work standards and you will have an opportunity to engage inCSR initiatives

  • You will be appreciated for your results and professionalism €“ based on clear rules ofpromotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)

  • As a disabled person you will get professional support. We are open to provideassistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities

Candidate€™s profile

€˘Self disciplined with €žCan do€ť attitude
€˘Effective business communication and presentation skills
€˘High awareness of Capgemini€™s offer (digital tools awareness)
€˘Practical knowledge of project management methods
€˘Goal oriented attitude with low supervision needed
€˘Corporate social media awareness, marketing or communication background will be an asset
€˘Proven tract of Client facing activities (e.g. New implementations, driving IT change, projects, coordinating communication)
€˘Strong presentation skills
€˘Understanding of Service Desk environment
€˘Excellent English language skills both verbal and written

Miejsce pracy:
Katowice, ¶l±skie, Polska
Oferta ważna:
2018-08-09 - 2018-09-07
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