We are currently looking for an Application Manager to work in a team which is responsible for supporting IT infractructure of one of leading ICT providers on the German market.
The application manager is responsible for assuring operation of applications and continuity of service with respect to both service level and performance level, as agreed in the specific SLA. She or he works with system and application specific tools, communicates with the IT team of our clients and handles all technical tasks regarding availability and operation of applications. In addition, the Application Manager implements new application versions.
Operation of applications and services during the agreed service times
Monitoring of applications and interfaces
Installation and configuration of software
Measurement of relevant performance indicators and utilization of resources
Work with a lot of different standardized and application specific technologies
Use of system and application specific tools which are in German and English language
Management and handling of incidents, changes, problems and known errors
Quick recovery of failed application services with respect to the agreed SLA€™s
Up-dating, maintenance and management of technical manuals (operations handbook) and other documentation
Participation in technical testing and technical inspections of new software releases
Cooperation with the client s IT team, release management, service level management and other internal departments
What we offer
You will work in multinational, stable company for c.a.100 Blue Chip Clients- known, global brands, supported by6000professionals in30 languages
You will gain space tofulfill your ambitionsand develop your career, opportunity to take part intransition projects. We operate according toLean and Kaizen
You will choose your career path (experts or managers) €“ you will work among professionals (over 900). We will support you to gain knowledge (20000 online trainings and in class) and getcertified(e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part incoaching programs and develop your knowledge inexperts communities.
You will work in line with high, international work standards and you will have an opportunity to engage inCSR initiatives.
You will be appreciated for your results and professionalism €“ based on clear rules ofpromotion. Our company applies awide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
As a disabled person you will get professional support. We are open to provideassistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Intermediate to good knowledge of Unix/Linux and Windows operating system
Preferably a broad information technology background
Ability to read and understand application architecture charts and network diagrams
Basic knowledge of general application architecture, high-availability solutions, backup concepts storage and network infrastructure
Used to work in an ITIL oriented environment
Fluent English is a must
German language is an asset
Strong sense of responsibility and forward-looking mode
Able to work occasionally under pressure
Customer oriented / service focused behaviour.
Strong communicational skills in external (to the client) and internal communication