nr oferty: 96244 / 2018-11-06
Strona główna
Praca dla informatyków
Help Desk Administrator
Umiejętno¶ci komputerowe:
Opis stanowiska:
Your tasks:

  • Acting as a single point of contact for all IT related incidents and requests

  • Responding to email messages, web inquiries and phone calls for employees requiring help

  • Providing remote worldwide IT support for end users

  • Installing and supporting different applications on users PC€™s

  • Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training

  • Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)

  • Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation and online knowledge bases

  • Working with the IT-Ticket-System by handling the tickets under the chosen SLA

Your benefits:

  • Reliability: a secure job position in an exponentially growing international company

  • Variety: exciting projects and challenges within your own responsibility

  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team

  • Openness: Direct and informal communication even at management level

  • Career Opportunities: Great possibilities for professional, personal and language training

  • Initial Help: buddy programme to help you get started, a welcome pack included

  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members

  • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

Our requirements:

  • Very good English and Polish language skills are a must

  • Basic remote troubleshooting skills and the use of remote troubleshooting applications

  • Knowledge of IT hardware, software and current new technologies

  • Excellent customer service skills with strong attention to details

  • Quick learner with strong time management skills

  • Reediness to work on shifts (8-hr fixed shifts 24/5)

Would be an asset:

  • Bachelor€™s Degree in field related with IT

  • Previous experience on similar position

  • Good knowledge of Windows operating systems

  • Openness to learn new skills

Miejsce pracy:
Bielany Wrocławskie, Wrocław, dolno¶l±skie, Polska
Oferta ważna:
2018-11-06 - 2018-12-06
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