Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
Analyze and resolve most common enquiries using step-by-step solutions provided to you
Deliver high quality standard service to customers
Cooperate with IT specialists team to deal with more complex issues
What we offer
Remote work from home (80%) and occasional travels to one of our offices in Kraków, Katowice or Opole (20%)
Work in multinational company for c.a.100 Blue Chip Clients- known, global brands, supported by6000professionals in30 languages
Clearly definedcareer path(experts or managers), wide range of trainings - over20 000 online trainingsand books also available at home, trainings in classroom,funding for learning foreign languages
You will learn best practices and global business from Capgemini experts. Over900 certificated professionalsin the field of e.g. ITIL, Vmware, Citrix, Oracle Database
You will work in aninspiring atmosphere. Wework together and celebrate together- Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
In addition to the salary you will receiveattractive benefit package(medical care for whole family, life insurance). You can recommend friends inReferral Programand collect awards!
Our offices are conveniently located with €śBicycle-friendly€ť certificate!
As a disabled person you will get professional support. We are open to provideassistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Candidate s profile
Before you start our induction training we will check if you have:
Goodknowledge of English
Pro client attitude and communication skills
Basic experience in Windows 7 and MS Office
Customer service experience (is an asset but is not necessary)
Team player attributes, problem solving attitude and efficient task management skills
Willingness and readiness to relocate to Poland (work from Poland territory only)
Ability and readinessto travel occasionally to one of our offices located in Kraków, Katowice and Opole
Technical capability to perform work outside the office. i.e. broadband Internet access